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CallCommand™, a leading provider of web-based communication solutions to automotive retailers nationwide, today announced that it has selected NetSuite, Inc., the leader in on-demand business management software, to run its business operations, including financials, marketing, sales management, customer service and customer support. With NetSuite, CallCommand will be able to manage all key business operations in a single, integrated system.
To support the company's tremendous growth, CallCommand needed a solution that would accommodate their expansion and streamline business processes while providing an overview of their operations in real-time. CallCommand selected NetSuite as the software allows full integration of CRM, accounting and key business operations in one easily accessible (Web-based) solution.
According to Bob Cariglia, President and Chief Operating Officer of CallCommand, NetSuite allows CallCommand to combine data that used to be in separate tools that typically did not integrate well into one, removing the need for multiple data entries and greatly improving efficiency: "With NetSuite we can track all aspects of business through an Internet application that all employees have immediate access to. It provides real time data on all customers and activities and while providing the efficiency of paperless tracking and management.”
Cariglia also feels that NetSuite provides the features to support CallCommand’s new total customer services strategy that positions support to customers as a key differentiator for the company.
“At CallCommand, we consider our customers to be our most valuable asset. We selected NetSuite because their customer approach and company philosophy closely mirrors ours. I am confident that NetSuite will help us further improve our customer service and retention,” said Cariglia.
ABOUT NETSUITE:
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; Ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit: www.netsuite.com.
ABOUT CALLCOMMAND™:
CallCommand™ is a leading provider of communication solutions for retailers, businesses and government agencies.Their patent pending technology decreases marketing and comunication costs while simultaneously improving customer responsivness. All of their solutions are fully web-based and do not require hardware, software or telephony equipment.
CallStream™, CallCommand’s core product, is a revolutionary, web-based personalized calling system designed to provide superior voice messaging to cell phones, land phones and other devices. Combining the latest, most innovative telecom and internet technologies, CallStream provides for quick, reliable execution of targeted communications.
CallScan™, released simultaneously with new legislation, offers state and federal do not call compliance solutions. CallScan will assist businesses in building an infrastructure to support the new legislation being imposed by the Federal Trade Commission, FCC, State Agencies and even the Treasury Department regulations. Most importantly, this feature will aid Dealers in ensuring that all necessary safe harbor requirements are met.
CommunitySafe, which enlists CallCommand’s newly developed emergency broadcast technology, provides communities with a unique new tool to help resolve any community perception issues create safer communities and build top of mind awareness. It is an instant alert and communication system that allows the dissemination of vital information to citizens quickly and effectively. This unique communication tool simultaneously provides any organization with a more cost-effective and timelier way to communicate to their patrons. www.communitysafe.us
For additional information please contact Lindsay Whitson: phone: 1-877-862-6662, visit CallCommand’s web site at www.callcommand.com, log onto any search engine (i.e.: Yahoo, Google, MSN) and type the word “CallCommand”.
Source: prweb
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